The right place to send a question depends on what it is about: problems with an account, a bill or a deployment go to support, GPU needs larger than one 8-GPU machine go through the cluster form, and everything else fits the form on this page. A person reads every message, and the details you include decide how quickly it can be answered.
Where to send what
| What it is about | Where to send it | Include |
|---|---|---|
| A deployment that failed, disappeared or will not connect | support@deploygpu.ai, or the support form in the dashboard | The deployment ID, the GPU and provider, the time it happened and any failure code shown |
| Credits, top-ups, receipts or a charge you do not recognise | support@deploygpu.ai | The date and amount of the payment. Never send card numbers |
| More than 8 GPUs, InfiniBand or a fixed term | The cluster request form | GPU type and count, start date and duration, region, workload |
| Privacy or legal requests | contact@deploygpu.ai | What you are asking for, and the email address on the account |
| Partnerships, providers who want to be listed, anything else | The form below | What you would like to happen next |
Signed-in users can also open a ticket from the dashboard, which attaches the account automatically and saves a round of questions.
Check these first
Most deployment questions have a written answer already. A launch that failed has a failure code and its reserved hour refunded, and the troubleshooting pages explain the common ones. SSH problems are nearly always the username or the key, covered in SSH into a cloud GPU. Billing mechanics, including what happens when a balance runs out, are on the pricing page.
Send a message
Support is by email and these forms. There is no phone line, live chat or Slack channel today, and no response time is promised, but nothing sent here goes unread.
Frequently asked questions
How do I contact DeployGPU support?
Email support@deploygpu.ai, or open a ticket from the dashboard while signed in. Include the deployment ID and the time for any problem with a deployment.
Is there live chat or phone support?
No. Support is by email and the forms on this site and in the dashboard.
How do I ask for a GPU cluster quote?
Use the cluster request form. It asks for the GPU type, count, interconnect, duration and region, which is what a quote needs.
Where do I send a privacy request?
Email contact@deploygpu.ai with the email address on your account and what you are asking for.